Time to Upgrade to Pro 2015

[vc_row][vc_column][vc_column_text]Professionalism is the sum total of appropriate behaviour in the work environment, and professional conduct is a key indicator of the success of an organisation. Employers and service users alike are constantly talking about professionalism and its lack thereof, but what does it really mean to be professional or to act professionally?

Here are a few helpful pointers to guide you into becoming a refined professional in your field as we enter in the New Year 2015.

1. Be Punctual.

This may seem like a no-brainer, but it is surprising how many employees still think it is okay to be late. For employers, however, employees who are perpetually late are financial liabilities, and may even be let go. Whether it is an urgent business meeting or just regular resumption hours, the golden rule should be, better on-time than un-employed.

2. Be Reachable.

The advent of innovative technologies from mobile phones to quick, instant email means that there is no reason to be unreachable. No matter how bothersome your boss, client or customer may be, ignoring their calls or messages reflects negatively on you. Instead, respond promptly to their inquiries and be prepared to work extra hard to accommodate their requests.

3. Honour Commitments.

Whether it is simple, will call you back, or a more serious, will send it before the end of the day, it is important to honour commitments made. Failure to do so paints both you and your organisation as irresponsible and unreliable. If you are unable to respond within the given period, send a message apologising for the delay, and do your best to minimise fallout.

4. First Impressions Matter.

When meeting someone in an official setting, it is important to make the best impression in the shortest amount of time. A firm handshake, a warm smile and appropriate clothing these little things can go a long way to creating a lasting first impression.

5. Be Present.

We live in a very interactive world, both virtually and in reality, and distractions abound. It is common to find employees nodding off, texting or playing games while in the middle of meetings this is unprofessional. It is important to focus, be alert and be keenly attentive at all times. It may help to switch off all phones, or not to bring them into meetings at all.

6. Be Polite.

From customer services to speaking with co-workers, being polite at all times is vital to be professional. Some people are more difficult to relate with than others, but that is never an excuse to raise your voice or berate anyone in the work environment. Sometimes, people just need to feel like their complaints are being heard and acknowledged. Be firm, quiet and sympathetic, rather than making rude retorts.

Remember, professionalism is one essential factor that makes the difference between a highly valued individual and one that is a liability. It is safe to say that everything from appearance to attitude counts, however, there isn’t always a clear list of rules when it comes to the  word and we would love you to share some important rules that apply to be a Pro[/vc_column_text][/vc_column][/vc_row]

L-R: GoodLuck Linda, WOSSA Chief Welfare officer; Helen Unabor, WOSSA Chief Protocol officer; Olawale Osundele, Regional Head, Lagos Island 1, Lagos Island 1 Zone, Heritage Bank; Amb. Tayo Thomas, President of WOSSA; Dame Jennifer Omotayo-Thomas, Vice president, WOSSA and John Adah, Team Member, Corporate Communications, Heritage Bank, during the award ceremony held in Lagos to mark this year’s International Widows Day themed: Gender Equality Today for a Sustainable Tomorrow”


Heritage Bank supports over 500 widows, receives UN Award for Humanitarian Service 

Heritage Bank received the 2022 United Nations Award for Humanitarian Service from the Widows & Orphans Support Society of Nigeria (WOSSA), as no fewer than 500 widows and orphans in Lagos State benefitted from the Bank’s support. 

This was made known during the award ceremony held in Lagos to mark this year’s International Widows Day themed: Gender Equality Today for a Sustainable Tomorrow”.

The event was an opportunity to recognize Heritage Bank’s Corporate Social Responsibility (CSR) roles to widows, their children and other less privileged within the society.

Speaking during the awards presentation, Founder, Widows & Orphans Support Society of Nigeria (WOSSA), Ambassador Tayo Thomas, said Heritage Bank is one of the group’s key partners and has for years shown massive support to the widows. 

He said: ” Basically, we are giving this award to people and organizations that have been supporting the less privileged widows. These are our partners, they have been doing great service to humanity, especially service the less privileged widows in meeting their financial needs and those of their children”. 

Continuing, he said: “The United Nations Humanitarian Award is to appreciate and acknowledge them for their support to the less privileged widows. The United Nations Humanitarian Award is an award we give every 24th of June to those who have really supported the widows. Those who have joined us to fight against injustice against the widows. That is the reason for today”. 

Speaking at the event, Heritage Bank Regional Head, Lagos Island 1, Olawale Osundele, said the bank has for years, remained committed to improving people’s lives. 

He said: “It has always been one of our front liners to always improve the quality of people’s lives right from childhood. And today that they are marking the International Widow’s Day, we are also part of the support team to WOSSA in various aspects.”

“We have been supporting them in terms of providing quality education for children of widows to ensure that life after the death of their husband is still good to them and their children. We also support the children and orphans and the less privileged in the society,” he added.

According to Osundele, the bank’s support to the widows has always been a source of joy to them.  “It means that life still means a lot to them. You can see the joy in their faces. Despite what they are going through, they are still very happy and relevant in society,” he said. 

One of the widows at the event, Mrs. Felicia Ugwunwanne thanked Heritage Bank and WOSSA for their continuous support to the widows and less privileged. 

She said that WOSSA is through the support of partners such as Heritage Bank, making life better for the widows and their children. 

“The WOSSA has for years, been assisting so many of us, including our children and orphanages. WOSSA gives us cash, help some widows to pay their house rent, school fees for widows’ children, among other things,” she said.

Ugwunwanne said the widows under WOSSA are being trained for skills acquisition to improve the quality of their lives.

“I am aware that the WOSSA is working on securing loans from Microfinance Bank, and we have completed forms to achieve the purpose. Our members are prepared to access the loans. Some of the widows have gone to learn some skills that will enable them to invest and succeed in whatever craft or business they are doing so that they will not continue to depend on people,” she said. //END.//

Ozena Utulu, Ag. Group Head, Corporate Communications