In a bid to deepen its partnership and create wealth for their individual customers, Heritage Bank Plc, Nigeria’s Most Innovative Banking Service provider joins the rest of the world to celebrate the annual Customer Service Week themed, “Dream Team.”


Customer Service Week is an annual event dedicated to celebrating customers and serves as an opportunity to renew dedication to service excellence, which is usually marked within the first full week of October and this year is being celebrated from October 5th – 9th, 2020.


As part of the actions to extol the patronage and loyalty virtues of their esteemed customers, Heritage Bank lined up several unique and special activities to appreciate the customers. Some of the activities, which will be implemented during the period, include Timeless Wealth Journey Challenge for staff to challenge which displays a typical customer’s journey with the Bank at different stages of their relationship, through a video reel.


Others, according to a statement from the Corporate Communications Department of the bank include, “Fastest Finger Trivia: Be the first to answer our daily trivia correctly and win a gift. Don’t miss the chance to win. “Special Customer Service Week Dress code: There is a different dress code for each day throughout the week. Watch out for details later! “Staff Face Mask Swag: Show us how you’re accessorizing your look in the ‘new normal’, with your colourful face masks.”


Meanwhile, the statement from the bank, which quoted a goodwill message of the MD/CEO, Ifie Sekibo, said that the Customer Service Week has again provided a good opportunity for the bank to exhibit the importance of Teamwork and leadership in customer care in the financial industry through well-coordinated and professional customer delivery. The statement further revealed that Sekibo encouraging staff of the bank work harder in attaining uncommon results and successfully work as a team within the bank.


According to him, Heritage Bank’s staff should build trust and team Spirit, foster creativity and learning and encourage a sense of ownership. “Working together showcases your talents to teammates. It provides a feeling of safety that allows ideas to emerge. Open communication is key when working as a team. When people work together as a team, creativity thrives. Brainstorming ideas as a group prevents stale viewpoints that often come out of working as an individual or in silos, and this enables you to achieve more.


“Team projects encourage employees to feel proud of their contributions. Working toward achieving the banks goals allows you to feel connected to the bank. This builds loyalty, leading to a higher level of job satisfaction,” Sekibo stated.





Heritage Bank will increase wallet of business transactions with Lagos State Govt - George-Taylor
Akinola George-Taylor, Managing Director of Heritage Bank Plc, and his Team, paid courtesy visit yesterday to the Governor of Lagos, Babajide Olusola Sanwo-Olu, at the State House, Alausa yesterday.

The Managing Director of Heritage Bank, Akinola George-Taylor has disclosed that the bank would continue to increase the wallet of its business transactions with Lagos state government.  

He gave this assurance yesterday when he led a team of the bank on a courtesy visit to the Governor, Babajide Sanwo-Olu at the government house, Alausa, Ikeja.

George-Taylor commended Sanwo-Olu’s administration, whilst aligning with the great works in Lagos State.

“We are here to introduce ourselves as the new management of the Heritage Bank and being that we have had a relationship with the state (Lagos) for a number of years now, we felt it was necessary to come and present ourselves to the Governor; to say thanks for the business that we enjoyed with the government and that we align and commend the great work he is doing for Lagos State.

“And of course, as bankers, we want to try and increase our own size of the wallet of the business that we do with the government and to extend our best wishes to him and his government. It was a courtesy call to say thank you and wish him well in the next coming elections,” he said.

Speaking earlier, the Governor, Sanwo-Olu said his administration was poised to do more as it continued to play its roles in providing an enabling environment, improving the ease of doing business and being forward-looking in its dealings with financial institutions.

The governor also said that his administration will continue to ensure a mutually beneficial relationship with financial institutions in the State.

He said: “Lagos is the Centre of Excellence and the commercial, economic nerve centre, so we cannot but ensure that we have a very forward-looking mutually beneficial relationship with all of our financial institutions and of course, Heritage Bank is not an exception.

“I want to implore you and your team to be intentional and think something fresh; think something different that can indeed stimulate us. You can rest assured that we know how important it is to spread our businesses and to ensure that everybody gets a part of it knowing that you and your staff will also have a corporate responsibility on the Personal Income Tax component. It is expected that we will continue to play our roles and play our parts.”

Governor Sanwo-Olu congratulated the Managing Director and his new team on the huge and great responsibilities that shareholders and other stakeholders in Heritage Bank have reposed in them,” he said.